General Know-How

What is an International Background Verification?

An international background verification may contain details of an individual’s disclosable court outcomes, any pending charges and any other requested history check. The verification is performed by retrieving data from national or international databases from the related countries applied. It is possible that certain convictions, for example, juvenile or spent convictions, may not be included in a background check in accordance with various jurisdictions legislation.

How long it will take to process an InternationalBackgroundCheck?

Once the applicant has provided all the required information and ID documents, it can take up to 5-10 business days for an international background check depends on the country and type of departments/ sources we are dealing with.

However, some Background Check requests are delayed for further review by the related third-party service providers. This might delay the processing of the background check anywhere from another 2 to 15 business days. In some exceptional cases, this process may take longer. Please note that it is not possible to predict whether your check will be selected for further review.  The review process is out of our control. We recommend placing your order well in advance of at least 10 days- before the date in which you might need your background check certificate.

How long the BackgroundChecks are valid for?

Most Background Checks are valid at the time they are issued. International Background checks have different validity periods depends on the country from the details are collected or the type of background check we have requested.

Is the Background Check or other document verifications acceptable to all organisations?

Our Background Verifications and other services are matching to the requirements of most of the organisations worldwide for employment related purposes. But please note that, some organisations will only accept certificates issued by their own preferred providers or their countries Federal Authorities. If unsure, please confirm with your employer if they have a preferred option or they will accept an International Background Check provider like us before submitting your application with us.

Can I apply for a Background Check if I am under 18?

Yes. But depends on the regulations of some countries, you may need to provide authorisation from your parents/ guardian. Please confirm about it with our support team before your application.

Why do I need to provide my identity documents?

International Background Checks are processed by agencies through co-ordinating with the selected countries information sources or department databases as per applicants’ requirements. The multi-jurisdictional program allows individuals to access information about their background history, as required by many employers or other organisations.

There are strict rules put in place to request background checks and document verifications and these must be followed at all times. We are legally obliged to verify your identity via your identity documents, which is why we request you to upload them to our online platform.

What to do if I don’t have the required documents?

In order to obtain a Background Check or document verification, you must meet the required identity requirements. No matter which organisation or provider you choose to use when applying for your check or verification, the requirements remain the same. If you do not have the right documents to apply, you may need to apply for your new documents.

If the issue with your current documents relates to your name, you may be able to get them changed to display your correct name. If you have any concerns or questions about your documents, please contact our customer support team who will be happy to help you.

Online Application

How to apply for BackgroundCheck online?

Applying for a Background Record Check takes approximately 2 – 5 minutes to complete in our website. The online application is a fast-simple way to get your background history check done fast.

Step 1– Applicant Registration
Step 2 – Request for Verification
Step 3 – Documents Upload
Step 4 – Payment
Step 5 – Request Evaluation by our Expert Team
Step 6 – Background Check or Verification Process
Step 7 – Receive verification results

What forms of identification required for my international BackgroundCheck application?

We are following the identity documents requirement according to the international regulations. In our online application portal, we have designed our form with simplicity in mind. Our intuitive, step by step process makes the submission of requested documents clear and easy.

All applicants are required to submit a minimum of 4 documents as follows:

  • 1 primary document (e.g; a passport)
  • 1 secondary document (e.g; drivers licence, Visa Document etc.)
  • 2 supporting documents (e.g; insurance card, student card etc.)

There can be other document requirements as prescribed by other countries and related departments. You will find all required information’s when you fill up your online application.

What happens once I submit my application?

We will handle all aspects of the BackgroundCheck or any document verification process for you. The process is as follows:

After receiving your application, our expert team will evaluate the information you have provided as per your requirement. We will verify the latest document requirements as per your request and update you for necessary document upload. All the documents submitted for identity verification purposes will match for the information provided against several databases to ensure the validity and accuracy of the application.

Once we are satisfied about the identity of the applicant, and have obtained his/her consent, we will submit a Background Check request to the related departments and services in the applied countries. After the request has been submitted, a national/ international database containing the details of Persons of Interest (POI) already known to the third-party service providers is searched.

The Verification Agency will determine whether or not the details provided match an existing record. The agency or service providers will take a range of factors into consideration, including the purpose and category of the check, when deciding what information will be released.

We will then receive your background check results back from the International Background Checking Service Databases and make them available to you immediately. You will receive a background check certificate that contains your results or we will forward the results to your nominated employer as per your request.

What is the information I have to provide for my Background Check/ Document Verification?

To obtain an International Background Check, you must provide certain personal information. You are required to provide:

  • Your legal names and any previous names
  • Your date and place of birth
  • Your gender information
  • Address history for required number of years

It is vital that all information provided is accurate and is in accordance with international background check regulations. If we believe any information supplied by you is incorrect, we will contact you to discuss the details. We will also adjust your application accordingly and we reserve the right to cancel your application if we are not fully satisfied with the details provided and refund your application fees.

In order to process your Background Check/ Document Verification, we will also require your email address and phone number. This enables us to contact you in regard to your application as well as to verify and protect your identity.

What are the documents required for a change of name?

If an applicant provides identity documents using a former name, such as a maiden name, they must provide evidence of the name change in addition to the four identity documents. This means providing either a:

  • Change of Name Certificate issued by the National Registry of Births, Deaths and Marriages
  • National Marriage Certificate issued by a state or territory (church or celebrant-issued certificates are not accepted)
  • Deed Poll

How should I submit a self-captured photo?

In addition to the Minimum Identification Document Requirement, the applicant must provide a self-captured photo of them holding their photo ID (Any of the primary or secondary ID document) to prove that they in fact are the person in their photo ID.

  • Take a headshot of yourself with your photo ID.
  • Make sure the photo ID that you are holding is visible & readable.
  • Upload this photo in addition to the four IDs to support your application.

Other Concerns

What information will be included in a BackgroundCheck certificate?

A Background Check certificate contains information about the criminal and employment history of an individual gathered from the countries requested by the applicant.

The Background Check will state either:

  1. A) No Disclosable Outcomes. This means no Criminal History Information is held on the individual, or that there is no information held that can be released.


  1. B) Disclosable Outcomes. This means that Background History Information that can be released is held.

The Background History Information may include:

  • Charges
  • Court appearances
  • Pending matters awaiting court hearing
  • Court convictions, including penalties/sentences
  • Good behaviour bonds or other court orders
  • Traffic offences
  • Findings of guilt with no conviction

The criminal history, if any, disclosed in the results is determined by the individual departments/ agencies and is based on Spent Conviction Legislation and Information Release Policies. The specific purpose of the Background check and other relevant legislation also determine the information that can be released.

Why my identity documents were rejected?

We always try to ensure you only need to provide the minimum number of documents to complete your Background Checks or any other Document Verification. Unfortunately, sometimes certain documents cannot be accepted. International rules in this area are very strict and we must follow them at all times.

Some of the reasons why your document might be rejected include:

  • The document is not written in English
  • The document shows an abbreviation or alternate spelling of your name
  • The document displays your name or other personal details incorrectly
  • The document is not an accepted form of ID (for example a private healthcare card)
  • The document has expired/been cancelled
  • The document is not of the correct type for a particular category (for example, a bank card cannot be used as a primary document)
  • The document could not be verified with the related authorities

If we cannot accept a document for any reason, we will contact you in order to discuss the issue and will suggest suitable alternatives to enable us to proceed with your application as soon as possible.

Can I use any expired documents for my background check or verification?

With the exception of passports expired less than 2 years ago, we are unable to accept any other expired documents.

All other documents must be valid and unexpired in order to be accepted as part of your identification process.

Is my credit card information and identity documents safe?

Yes – we take the security of all credit card information and identity documents very seriously and use the latest SSL-encryption platforms to ensure your information is secure at all times. In addition, we remove all your credit card information as soon as you successfully process your payment and also do not store your identity documents for more than 15 days of your order delivery. All payments are handled by an internationally accredited safety compliant service provider.

Can I get a refund for a Background Check or Verification application?

The cost for background check or any other verification will not be refunded after an application is lodged for submission on our website after payment.

We also do not offer refunds:

  • If you submit your application by entering the wrong check type or reason for the check.
  • If you fail to enter complete information or make errors in providing the required information in our online form.
  • If you change your mind after completing the application process in full or in parts.
  • Not providing the requisite identification documents while submitting the application.
  • If you provide false or incorrect information while making the background check application.
  • Checks that have already been submitted by us to the international verification providers.
  • Duplicate submissions, or for submissions for checks we are not authorised to process.

How do I dispute my results?

Disputes occur when your information, as provided in a background check result, is incorrect. If you want to raise a dispute, you can contact our Support Officer on:

E-mail: [email protected] (include your first name, surname and background check reference number)